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PRE-ORDER F.A.Q

How do I pre-order a Dune Collection?

You can pre-order preferred item on the individual product page by clicking reserve. Please fill the application form and click send. Once your application is approved, you will receive an invoice with a pre-order amount.


When my luggage will be delivered?

Dune collection production is in the process. At this time, the delivery date estimate is September 2017 or later, depending on country of delivery. Once production of 2017 collection is over, we will begin deliveries in North America, European Union, and the UK. As we get closer to completing production of the collection, concierge service will reach out to you to re-confirm shipping details and all relevant information about your order.

How many reservations can I make?

Your can make one reservation per style/color.


Can anyone, from any country reserve Dune Collection?

Yes, anyone from countries listed in the drop-down list on our website can reserve a Dune Collection. Please note, free shipping applies only to US, UK, and European Union based customers. Additional shipping charges may apply if shipping to other destinations.


What is so unique about your luggage?

Dune Jet-Setter Collection will be available on a quite limited basis, with only 377 pieces worldwide, each set is engineered in Silicon Valley and crafted in Italy in collaboration with Paulo Amato (Leu Locati).  A choice of three colors are available, black, sand brown and rosso corsa (racing red) all in scratch resistant premium leather for the all-weather use. For the ultimate rolling and damping comfort, each piece is equipped with Japanese silent-movement wheels. A unique front compartment design makes access to electronic devices during security check or flight an effortless experience, further adding to the extra comfort and value the collection delivers.


I pre-ordered my Dune Collection but haven’t received a confirmation email. When can I expect this to arrive?

Expect to receive your confirmation email out within 24 hours of reserving. If it’s been more than 24 hours, please check your spam and junk folders for an email from Soul of Nomad Customer Care Service. And if you still don’t see it, please email us at customercare@soulofnomad.com


Can I cancel my Dune Collection pre-order?

Yes, you can cancel anytime. Refunds can take up to 3 weeks depending on your country of delivery.


Why did I not receive an invoice for my Dune Collection pre-order?

Your pre-order payment is fully refundable. A full invoice will therefore not be available until your order is ready to ship. However, you will receive your full confirmation receipt via e-mail, that will count towards final invoice.

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