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Refund policy

CUSTOMER CARE

SOUL OF NOMAD customer care Hours are Monday through Friday from 9:00 am to 6:00 pm Pacific Standard Time.
Our customer care team are on hand to help with your queries, feel free to contact us via email at customercare@soulofnomad.com and one of our customer care representatives will get back to you as soon as possible.

 

ORDERS AND PAYMENTS

To place your order online, select the item style and size then proceed to add the item to your shopping bag.
For customers with U.S. payment methods, please proceed to checkout via credit card or PayPal.

For international orders, please contact us at customercare@soulofnomad.com. Your billing address must match your shipping address. Once you have entered your correct email address, billing, shipping and payment information, submit your order. You will then receive a confirmation email once your order is successfully placed. We accept the following payment methods: American Express, Mastercard/Visa, Discover and PayPal. We will only ship to addresses that match the billing address of the credit card. When using PayPal, we will only ship to "confirmed" PayPal addresses. Any orders placed that do not comply with this policy will be cancelled and refunded.

 

SHIPPING AND DELIVERY

We offer complimentary ground shipping via FedEx on all U.S orders.
Orders are processed within 24-48 business hours of placing your order before being shipped. Your order will be delivered within 5-7 business days.

Second Day Delivery Available for $30 Complimentary Second Day Delivery Available on orders over $500 Upon shipment of your order, we will provide you with the shipping details and FedEx tracking number. You can track your package and check estimated arrival time by simply following the link or entering tracking number at www.fedex.com.

To ensure a safe delivery of your package, yours/authorized person’s signature is required upon your order arrival. If you are unavailable, FedEx will leave a re-delivery slip.

With pre-order items and limited collection items, your order may be backordered or delayed.
You will be notified if there are anticipated delays. When placing your order, it is important to submit accurate shipping information. We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information. We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes. When using PayPal, we will only ship to "Confirmed" addresses.

 

REFUNDS AND RETURNS

If for any reason you need to return your purchase, you have fourteen (14) days from the date of delivery to do so. We are pleased to offer complimentary return shipping with the enclosed FedEx pre-paid label.Important: items for return must be received in new, unused and unaltered condition with the original tags attached. All items must be accompanied by their original invoice and original packaging. After fourteen (14) days all sales will be final, and merchandise will not be eligible for return or exchange.

Soul of Nomad will determine whether the products are in original condition once we receive the item. If our customer care department determines that the product is not in original condition, we will return the package to you.

Pack new, unused items with all original tags attached into the original packaging.

Place all the paperwork from your order in the package

Seal the package and place the pre-paid shipping label on the box.

Schedule a pickup at FedEx.com or drop off at the nearest FedEx location.

If you have misplaced pre-paid label, please contact us at customercare@soulofnomad.com and for more information on returns please see terms of service

In case you would like to use your prefered shipping carrier and pay for the shipping and insurance, return merchandise to Soul of Nomad Returns at 44240 Fremont Blvd, Fremont CA 94538 Please allow up to ten(10) days for the processing of your return.

 

LUGGAGE (DUNE COLLECTION)

Please note, all of our luggage collections will be available for the shipping between August 25th - September 7th, 2017. Upon shipment of your order, we will provide you with the shipping details and FedEx tracking number via e-mail. You can track your package and check estimated arrival time by simply following the link or entering tracking number at www.fedex.com To ensure a safe delivery of your package, yours/authorized person’s signature is required upon your order arrival. If you are unavailable, FedEx will leave a re-delivery slip.
Thank you.

 

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