Merchandise may be exchanged or returned for a refund within thirty (30) days of the original purchase date when accompanied by the original sales receipt.
Please note that the refund/store credit will not include original shipping and handling fees associated with the original order.
Due to the high exclusivity of our product, we strongly advise confirming your size in our size chart before you place an order. We also recommend that you read garment details that will describe the fit, the fabric, and style.
At Soul of Nomad, we stand behind our quality, and we carefully check every garment for marks, tears, and quality of craftsmanship, so if there is the case you are welcomed to contact us with the pictures of the defects on the garment.
Based on the images and information that you will provide the decision will be made if the refund will be issued.
Such defects should be addressed within two days from receiving the package.
For more info refer to our INTERNATIONAL LIMITED WARRANTY.
All exchanges should be received within thirty (30) days from the original day of receiving the merchandise.
All garments and accessories must be unused, unworn, unwashed, with the original tags attached.
All items must be accompanied by their original invoice and original packaging.
After thirty (30) days all sales will be final, and merchandise will not be eligible for return or exchange.
If those conditions are not met, we will not accept any returns or exchanges.
If you need to exchange the garment due to your fault, you are responsible for all postage and handling charges.
We advise that all shipping made to us has a tracking number.
How to Exchange and Pack for US/CANADA only:
- Pack new, unused items with all original tags attached to the original packaging.
- Place all the paperwork on your order in the package.
- Seal the package and place the prepaid shipping label on the box.
- Schedule a pickup with courier or drop off at the nearest courier location.
In case you would like to use your preferred shipping carrier and pay for the shipping and insurance, return merchandise to:
Soul of Nomad Returns
3283 De La Cruz Boulevard, Suite A, Santa Clara, CA 95054
Please allow up to ten (10) days for the processing of your return.
Exchanges for International Customers:
Please contact customer support at firstname.lastname@example.org along with details of your order.