Frequently Asked Questions


ORDERS

To place your order online, select the item style and size then proceed to add the item to your shopping bag. For members with U.S. and International payment methods, please proceed to checkout via credit card or PayPal.

International customers, in case you will have questions about your order, please contact us at customercare@soulofnomad.com.

Your billing address must match your shipping address.
Once you have entered your correct email address, billing, shipping, and payment information, please submit your order.
You will then receive a confirmation email once your order is successfully placed in our system.

Soul of Nomad offers the possibility to pre-order merchandise on the upcoming collection to secure in advance an item in the desired size, color and style before it’s released fully to all clients worldwide.

Soul of Nomad collects payment for all items purchased on pre-order at the the time the order is placed. 

All pre-orders will be delivered within mentioned time frame from the day of the placing an order.
You will be updated via email when your order will be shipped, and the tracking number will be provided to you accordingly by our customer service. Your pre-order is reserved only for you.

If you need to change the size or color on the pre-order, you MUST notify us within 24 hours from the time when the pre-order was placed.

If for any reason we cannot complete your order, we will process a full refund.

You can track your package and check estimated arrival time by just following the link or entering tracking number at the website of the courier of choice.  

To ensure safe delivery of your package, yours/authorized person’s signature is required upon your order arrival.

If you are unavailable, the courier will leave a re-delivery slip.

SHIPPING AND HANDLING

We ship worldwide.

Please note that handling time for all orders leaving our warehouse facility 24-48 business hours.

Upon shipment of your order, customer care service will provide you with the shipping details and tracking number via email.

We offer complimentary ground shipping via UPS/FedEx on all U.S orders. Your order will be delivered within 5-7 business days.

Complimentary Second Day Delivery Available on orders over $500

Upon shipment of your order, we will provide you with the shipping details and tracking number.

We can also ship goods using any carrier of your choice. In some cases, customers will receive goods directly from Italy.

When placing your order, it is important to submit accurate shipping information.

We will ship to the address provided and will not be liable for lost packages due to incorrect shipping information.

We will only ship to matching billing and shipping addresses and will not ship to P.O. Boxes.

When using PayPal, we will only send to "Confirmed" addresses.

Shipping & Handling rates for all international shipments are automatically determined upon online checkout, depending on the final destination of the goods.

All international orders (outside of the USA) may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country. We do not collect tax, duties, and customs charges at the time of checkout. You should be prepared to pay these fees at the time you receive your order. Please contact your local customs for further information.

RETURNS, EXCHANGES & REFUNDS

Merchandise may be exchanged or returned for a refund within thirty (30) days of the original purchase date when accompanied by the original sales receipt. 

Please note that the store refund/credit will not include original shipping and handling fees associated with the original order.  

All garments and accessories must be unused, unworn, unwashed, with the original tags attached.

All items must be accompanied by their original invoice and original packaging.

Due to the high exclusivity of our product, we strongly advise confirming your size in our size chart before you place an order.

We also recommend that you read garment details that will describe the fit, the fabric, and style.

At Soul of Nomad, we stand behind our quality, and we carefully check every garment for marks, tears, and quality of craftsmanship, so if there is the case you are welcomed to contact us with the pictures of the defects on the garment.

Based on the images and information that you will provide the decision will be made if the refund will be issued.  Such defects should be addressed within two days from receiving the package. For more info refer to our INTERNATIONAL LIMITED WARRANTY.

After thirty (30) days all sales will be final, and merchandise will not be eligible for return or exchange.

If those conditions are not met, we will not accept any returns or exchanges.

If you need to exchange the garment due to your fault, you are responsible for all postage and handling charges.

We advise that all shipping made to us has a tracking number.

Pack new, unused items with all original tags attached to the original packaging.

Place all the paperwork on your order in the package.  

Seal the package and place the prepaid shipping label on the box.

Schedule a pickup with courier or drop off at the nearest courier location.

If you have misplaced pre-paid label, please contact us at customercare@soulofnomad.com and for more information on returns, please see terms of service.

In case you would like to use your preferred shipping carrier and pay for the shipping and insurance, return merchandise to:

**PLEASE NOTE:  Due to the current COVID-19 Global Pandemic, we will be unable to process exchanges for the time being.**

In certain situations, we may be able to exchange damaged or mislabeled items may be exchanged for the proper item or size for free within 30 days of the order being placed. Please note, we are unable to provide exchanges for international orders. For international exchanges, we ask that you initiate a return and place a replacement order.

CUSTOMER SUPPORT

SOUL OF NOMAD customer care hours Monday through Saturday from 10:00 am to 6:00 pm Pacific Standard Time.

Feel free to contact us or dial +1 (415) 854-7177 and concierge service will get back to you as soon as possible.